www.fullcoin.eu (FullCoin) is a website operated by Coinerz Kft. (“we” or “us” or FullCoin), which is a limited liability company. We are registered in Hungary under the company number 13-09-191951. Our registered office is at 2330 Dunaharaszti, Jendrassik György str.6 Hungary.
USE OF www.fullcoin.eu
This document (and any other documents hereby referred to) contains the Terms and Conditions which apply to the use of our website www.fullcoin.eu regardless the type of use (browsing, registered, not registered user). If you have any questions relating to these Terms and Conditions, please contact Coinerz Kft. (FullCoin), H-2330 Dunaharaszti, Jendrassik György str. 6.
You should read these terms carefully before you start to use our website. By using the site, you accept these terms and agree to comply with them. If you do not agree to these terms, please do not use the site.
ANTI MONEY LAUNDERING
FullCoin is not an anonymous cryptoasset exchange service. In accordance with our AML/KYC policies, we reserve the right to carry out additional checks for any particular transaction whether we are suspicious as to the transaction or if we are simply carrying out spot checks.
The minimum amount of cryptoasset you can buy is shown during the ordering process and is subject to change according to current market conditions. In order to conform anti-money laundering laws the maximum amount of cryptoassets you can buy is defined in our AML/KYC policy. We reserve the right to modify order limits according to market conditions without any further notice.
In order for your purchase to be completed without, you must meet the following requirements:
In order to identify your transaction, you must provide the order number provided by us (eg. FULLCOIN-d909-a040) completely and without any missing or incorrect digits, as a message/reference in your bank transaction,
In the event of payment, the amount credited on our bank account should be matching the amount ordered by you in the purchase process, if it differs by -/+ 10% compared to the amount originally ordered (only in case of BTC or ETH as in case of all other altcoins there is no liquidity), we will contact you to confirm your order again, otherwise we will start the changing process. In case of altcoins (FRST, NOWCOIN) with a lower traffic, where there is a small offer on the stock market, either on the buy or on the sales side, we can not guarantee a quick change and we cannot apply this rule. In such cases, the (larger) transactions initiated by us will most likely change the price of a given instrument as the sales or purchase offer on the market might be limited.
The natural person who completed the wire transfer, must be the same natural person who initiated the purchase, heretofore confirmed as the customer,
When placing the order, you must sign the disclaimer with your full name,
In the event of payment, the currency of the credited amount on our bank account must match the currency provided by you during the purchase process,
During payment, you must provide the payment information provided by us completely and accurately,
One transaction may only consist of one order (identified by an order number) and one wire transfer,
Actual payment must be proceeded according to the payment instructions.
If according to our AML/KYC policy client due diligence and identification is deemed necessary before an order can be fulfilled (independent of the level of verification), then we are not able to accept the amount potentially credited to our bank account, until our client due diligence and verification processes deem the order status fit for completion. Initiating payment before complying with our due diligence requirements is strongly discouraged.
Processing of a given order can only start if payment was initiated after receiving payment instructions from us. In the event that payment was sent prior to receiving payment instructions from us, we’ll consider the payment to be without an order number and therefore unidentifiable, so your transaction will be pending longer until we match the order number with the bank transfer.
If the amount provided for the purchase is credited to our bank account and client due diligence and identification no longer necessitates the suspension of order fulfillment, or if there was no cause for client due diligence and identification in the first place, then we will begin to process your order. First we will deduct potential fees. We will exchange the remaining amount to the cryptoasset ordered according to the market currency exchange rate available to us during the exchange process, and then send the cryptoasset to the address provided by you. Due to the unpredictable time period between the initiation of the wire transfer and crediting of the amount to our bank account, but also due to undeterminable and unpredictable confirmation times on the blockchain network, we can neither commit to a definable time period or deadline for the fulfillment of your order, nor can we guarantee a fixed exchange rate at the time of completion. In the event that, due to the above defined causes, initiation of change (after receiving wire transfer to our bank account) to completion takes longer than the average 2-3 workdays usually experienced by us, then – in light of the high volatility of cryptoasset exchange rates (that is the rapid fluctuation of the exchange rate in a short amount of time) – you must be prepared for the possibility that we will only be able to fulfill your order at a lower or higher exchange rate than that available to you at the time of your order initiation. However we will contact you at all times if the exchange rate would show a deviance of minimum 10% in case of BTC or ETH transactions (in case of altcoins the liquidity is lower, therefore we cannot apply this rule), so you can decide if you would like to process the order still or not and if we feel that the load of our website is higher and we cannot run with the average 2-3 working day processing time period counted from the time of receiving the wire transfer to our account, we will always communicate it on our website publicly.
In case of altcoins (FRST, NOWCOIN) with a lower traffic, where there is a small offer on the stock market, either on the buy or on the sales side, we can not guarantee a quick change. In such cases, the (larger) transactions initiated by us will most likely change the price of a given instrument as the sales or purchase offer on the market might be limited.
In conclusion, we will do everything in our power to fulfill your order in the shortest amount of time possible; however, FullCoin does not guarantee any specific exchange rate, completion deadline or fulfilment periods.
Due to the technical nature of cryptoassets we cannot modify or revert cryptoasset transactions that have already been sent by us. Therefore FullCoin is not responsible for cryptoassets sent to addresses you do not control or addresses you incorrectly provided to us.
An order is considered as completed when the transaction of the the ordered cryptoasset is confirmed on the public blockchain. If the cryptoasset is not shown on the receiving side despite it being confirmed on the public blockchain it is a technical issue of the receiver of the cryptoasset. FullCoin has no control over the receiver address, wallet or account, and thus cannot be held liable for balances shown inaccurately on the receiver’s end.
CANCELLING AN ORDER
An order can only be cancelled if the status of the order is still “waiting for wire transfer” and the amount is still not credited to our bank account. If you change your mind and rather not want to buy the cryptoasset, but you have already paid the order amount due to us and it has arrived to our bank account, we cannot accept your cancellation of order.
In certain situations we may pass on bank fees. In these situations we will indicate the amount of potential bank fees during the order initiation process. Make sure to initiate your transaction by choosing to share the fees between payer and beneficiary (on most banking websites, this option will appear as “SHA”). In the event that an unexpected fee appears on our end (e.g. if you pass your bank fees onto us, or payment is not completed according to the payment instruction provided by us), we will deduct the overage from your order before purchasing the cryptoasset.
We can also pass bank fees if the wire transfer was initiated from a third party's account. In such cases we will always contact the sender as soon as possible, and let him/her know that the amount will be transferred back after deducting all the bank fees occured. It is also valid if a natural person is initiating an order, but then wires the ordered amount from his/her own company's bank account. At the moment we can only handle orders initiated by natural persons.
You may use our site only for lawful purposes. You must not use our site:
in any way that breaches any applicable local, national or international law or regulation;
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards which are set out below;
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
in order to harm or attempt to harm minors in any way.
You also agree not to:
access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third part.
We are the owner or the licensee of all intellectual property rights in our site, and in the material it contains. Those materials are protected by copyright laws and treaties around the world, and we reserve all our rights in this respect.
You may download extracts and print off one copy only of any page(s) from our site for your personal, non-commercial use, and you may also draw the attention of others within your organisation to material posted on our site.
However, you must not modify in any way the paper or digital copies of any material you have printed or downloaded and you must not use any illustrations, photographs, video and/or audio sequences or any graphics separately from any related text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged in any printouts, copies or downloads.
You must not use any part of the materials on our site for commercial purposes without first obtaining a licence from us.
We aim to review and update our site regularly, however we cannot guarantee that the material on our site will not be out of date at any given time, and we are under no obligation to update such material. We may change the content of our site at any time and we are entitled to suspend access to our site or close it indefinitely without notice.
We do not give any guarantees, conditions or warranties as to the accuracy or completeness of the material displayed on our site.
To the extent that the law allows us to do so, we (and other members of our group of companies and third parties connected to us) expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by law.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of profit, loss of income, or loss of goodwill.
We do not exclude our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
Whilst we take all reasonable steps to ensure the accuracy of the commentary and other materials posted on our site, these are not intended to amount to advice on which reliance should be placed. We do not accept any liability arising from any reliance placed on such materials by any registered user, visitor to our site, or by any third party.
You must not:
misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful;
attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site;
attack our site via a denial-of-service attack or a distributed denial-of service attack, or by any other means.
We do not accept liability for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site, or due to your downloading any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not however establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy above, and you must own the website from which you are linking.
Where our site contains links to third party sites and resources, these links are provided for your information only. You acknowledge that we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.